Got questions? Need help? our Frequently Asked Questions has the answer to our most commonly asked questions about our Hire Products and Services. Take a read below and see if your question has already been answered. Alternatively visit our product Help section for more in depth information and documents on individual Hire items.
Do prices include gst?
Yes! All our prices include gst.
How long is the hire period?
Prices are based on a per overnight hire period, (we don’t charge you for Sundays though as we are closed on Sundays.) We also offer multi day hire, please enquire as we may be able to offer a discount for long term hire.
Do we offer delivery and collection?
Yes we do! Additional cost for delivery and collection depending on location, Please advise the delivery address and we can let you know the cost.
Do we offer set up?
Yes! If you want to take the time and hassle out of setting up your event leave it to us, Please enquire for pricing.
Can I collect & return items myself?
Yes, You can collect and return from us at 29 Paramount Drive Henderson, You will need to show your photo ID. Some things like our Fairy curtains, chandeliers, Illuminator Jukeboxes and dance floors are delicate in nature or require installation so we quote these with delivery, set up and pick up included.
Is there a bond?
Yes , All bookings have a security bond to cover incidentals such as damages/missing items and late returns, The bond is refunded back to you on return of the hire items on the date and time specified and without damages or missing items.*Any missing items, late returns, damages or excess soiling will be charged accordingly.
Can items be couriered to me?
No sorry, for insurance reasons we can’t send our stock on couriers.
What if my event is cancelled?
If cancelled up to 7 days prior to pick up – $50 cancellation fee and refund of remaining balance is paid back to you.
If cancelled 6 to 1 day prior to pick up – No refund.
Please contact us as soon as possible with any changes to your booking, we try to be as accommodating as possible so a phone call rather than email is the best way for us to help you.
I had a problem with my hire items can i get a refund?
We are happy to refund if our products are faulty. however we test all our items before they go out on site, so we ask if you have a problem with your Hire Items please call our office and let us know. In most cases we can help get an item working over the phone alternatively we often have a crew out on the field we may be able to come replace or fix. If we dont hear from you we assume your hire items performed as expected.
How soon do I have to book my items?
Do you offer Event management services?
Our Sister company Event Styling Co. offers a complete suite of boutique Project management services. Be sure to check them out.
I have a problem with my Hire items, help?
No problem, we have a library of help documents and videos on operating some of our hire items. Make sure you check out our Product help section for more help on individual products, alternatively just call us on 09 835 0913 and we can talk you through most issues.